Returns & Exchanges

At EasyR Australia, we want you to shop with absolute confidence, which is why we offer a straightforward 30-day return policy for all unused and original-condition items. Whether you have changed your mind or ordered the wrong size, our team is dedicated to ensuring a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for the return to receive your Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to EasyR

  Affix the provided return label or address the package to our Brisbane warehouse using a trackable shipping service to ensure safe delivery.

• 4.
  Inspection and Refund

  Once our quality control team inspects the returned goods, we will process your refund or dispatch your exchange item within 3-5 business days.